Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"047724598b9d4448b1eefaacde40e6dcc9547d28_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"https://api.media.atlassian.com/file/68729c3f-7776-44b7-b4d8-d67de476c1c8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODk4MzJmMi1kM2JlLTRmZTktYjJkMy04NzQ0NjI1MDQzOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4NzI5YzNmLTc3NzYtNDRiNy1iNGQ4LWQ2N2RlNDc2YzFjOCI6WyJyZWFkIl19LCJleHAiOjE3ODg5ODgzNDYsIm5iZiI6MTc4ODk4NDgwNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1vjI24HTU7276qlGv3icRdPIkV7SGiOeo9Pj4oo96ZY&client=889832f2-d3be-4fe9-b2d3-874462504395"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to ZaiNar Help Center","sharedPortalName":"ZaiNar Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to ZaiNar Help Center","sharedPortalName":"ZaiNar Help Center","localeDisplayName":"English (United States)"},"ja-JP":{"helpCenterTitle":"ZaiNar ZPSサポートセンターへようこそ","sharedPortalName":"Zainar ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODk4MzJmMi1kM2JlLTRmZTktYjJkMy04NzQ0NjI1MDQzOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODg5ODU0MDYsIm5iZiI6MTc4ODk4NDgwNn0.E4ftne-uE6O4zNXxVinxe9t2l02z3KhWVB177sursPI&client=889832f2-d3be-4fe9-b2d3-874462504395&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#5271ff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":11098,"serviceDeskId":1,"name":"Support","description":"<p>Welcome to ZPS Support Center by ZaiNar!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[238],"key":""},{"id":"42","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[139],"key":""},{"id":"278","name":"Request 5G Product Support","descriptionHtml":"","callToAction":"Request 5G Product Support","introHtml":"<p>Required fields are marked with an asterisk*</p>","icon":10511,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[238],"key":""},{"id":"6","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"7","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":139,"name":"General ZPS questions"},{"id":238,"name":"5G Product Support"}],"orderMapping":{"1":[42,6,7],"139":[42],"238":[278,5],"138":[42,6],"72":[5],"105":[5],"4":[6],"5":[6,7],"2":[7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"347b84e5-b852-3c52-be0e-922d52eab767","appLinkName":"","appLinkUrl":"","spaceKey":"CP","spaceName":"Customer Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://zainar.atlassian.net","https://zps.support.zainartech.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODk4MzJmMi1kM2JlLTRmZTktYjJkMy04NzQ0NjI1MDQzOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzE1MDE0MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg4OTg2MDA2LCJuYmYiOjE3ODg5ODQ4MDYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.z8br-fXVndgzkrRdro7Ho2KDA08W2ZU0K5qOTCoRKJU","targetCollection":"upload-user-collection--171501411","endpointUrl":"https://api.media.atlassian.com","clientId":"889832f2-d3be-4fe9-b2d3-874462504395","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":42,"projectId":11098,"issueType":{"id":"11067","name":"[System] Service request"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://zps.support.zainartech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11317","fieldConfigId":"12054","label":"Email","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/42","calendarParams":{"firstDay":0,"date":"2026-09-09T13:13:27-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"347b84e5-b852-3c52-be0e-922d52eab767","appLinkName":"","appLinkUrl":"","spaceKey":"CP","spaceName":"Customer Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://zainar.atlassian.net","https://zps.support.zainartech.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODk4MzJmMi1kM2JlLTRmZTktYjJkMy04NzQ0NjI1MDQzOTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzE1MDE0MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg4OTg2MDA3LCJuYmYiOjE3ODg5ODQ4MDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.tNA7Vn9oA_8t0Bd9NJ4I_m8MX66wW2vuzJpj_c3xNiI","targetCollection":"upload-user-collection--171501411","endpointUrl":"https://api.media.atlassian.com","clientId":"889832f2-d3be-4fe9-b2d3-874462504395","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}